FAQ / Returns

How can I contact you

Please send inquiries to smile@gabetam.com.

When can I expect my order

We make every vinyl sticker to order. We want every one to be fresh and new for our customers. Because of that, orders are not shipped instantaneously. We ship orders from home base using USPS within our turnaround estimates.

Please view our Turnaround Estimates page for up to date information. You will receive a confirmation email when your order has been sent. Orders of apparel, masks, and accessories will be shipped separately from our print vendor and will have a different shipping number.

Return Policy

Returns for vinyl stickers, patches, cases, and accessories are accepted for a refund of the cost of the product if they are still in resalable condition within 14 days. You will be responsible for the cost of return shipping and the refund excludes the cost of the original shipping.

Exchanges for a different size are accepted for apparel and wearables within 14 days if the product is unopened and in resalable condition. You will be responsible for the cost of shipping the original product back and the refund excludes the cost of the original shipping, plus the additional shipping charge of sending the new size to you. Any custom made apparel are exempt from exchanges or returns.

Returns for defects are allowed up to 14 days. We do not refund orders for buyer’s remorse for apparel and accessories.

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you. Should you choose to cancel your order, a refund will be processed for the items minus the original shipping fee.

Faulty, Incorrect, Damaged, Lost

We are deeply sorry for the inconvenience. We vow to ensure our customers a high quality retail experience. If you find a problem with your order, please contact us. Include details about the order and the nature of the problem and we will do our best to resolve the issue as soon as possible.

Any lost items due to the shipper is not our responsibility. The moment a tracking number has been created and provided, the courier must be contacted for resolution. Please file a claim through USPS.