When and how can I expect my order
For months now, the entire world is adapting to a new normal. It has been difficult for us to deal with the changes, and we’re hoping it’ll be over soon.
We’re staying in touch with our fulfillment partners about fulfillment and shipping delays.
● Vinyl stickers & skins: 2-5 business days
● Phone cases: 5-7 business days
● Apparel products: 2-7 business days
● Non-apparel products: 2-5 business days
● Holsters: 10-15 business days
● Preorders: 4-6 weeks
Fulfillment time does not include shipping. I know this isn’t what you guys are used to, so I’m grateful for your patience as you continue coming back to our brand and enjoying our products.
Vinyls and skins do not come individually wrapped. Stickers, cases, and apparel fulfilled by our partners will be wrapped or cased by their preferred methods. Partners fulfilling accessories, bags, and other miscellaneous items will be boxed by their preferred methods. Custom products will be opened by us to laser/engrave, but will be in new condition.
Returns for vinyl stickers, patches, and certain accessories are accepted for a refund of the cost of the product if they are still in resalable condition within 14 days. You will be responsible for the cost of return shipping and the refund excludes the cost of the original shipping.
Exchanges for a different size are accepted for apparel and wearables within 14 days if the product is unopened and in resalable condition. You will be responsible for the cost of shipping the original product back and the refund excludes the cost of the original shipping, plus the additional shipping charge of sending the new size to you. Any custom made apparel are exempt from exchanges or returns.
Returns for defects are allowed up to 14 days.
We do not refund orders for buyer’s remorse.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you. Should you choose to cancel your order, a refund will be processed for the items minus the original shipping fee. No response to our emails will result in a donation to charity after 2 weeks. Once a donation has been made, the order is considered fulfilled.
Faulty, Incorrect, Damaged, Lost
We are deeply sorry for the inconvenience. We vow to ensure our customers a high quality retail experience. If you find a problem with your order, please contact us. Include details about the order and the nature of the problem and we will do our best to resolve the issue as soon as possible.
Any lost items due to the shipper is not our responsibility. The moment a tracking number has been created and provided, the courier must be contacted for resolution. Please file a claim through USPS.
Magazine Mailing Restrictions
Any orders placed for magazines that are not legal in your state will immediately be refunded and restocked and may be subject to a restocking fee equal to the shipping price.
*LE/Military: Duty use items are exempt from restrictions with proper verification.
California: No magazines over 10 rounds will be shipped to customers with shipping addresses in CA except to law enforcement or customers with high capacity magazine permit. Due to passage of Law CA AB48 we are no longer selling any magazine repair kits as of 12/07/2013.
Chicago and other counties within IL: No magazines over the below capacities will be shipped to customers with shipping addresses in the following areas.
- Aurora, Illinois: maximum capacity of 15 rounds
- Cook County, Illinois: maximum capacity of 10 rounds
- Chicago, Illinois: maximum capacity of 10 rounds
Colorado: No magazines over 15 rounds will be shipped to customers with shipping addresses in CO.
Connecticut: No magazines over 10 rounds will be shipped to customers with shipping addresses in CT. As of 10/1/13 in order to comply with CT Senate Bill No. 1160 magazines holding 10 rounds or less can only be purchased if buyer provides a copy of driver’s license and ONE of the following: state handgun carry permit, long gun certificate, or ammunition certificate.
District of Columbia: No magazines over 10 rounds capacity will be shipped to customers with shipping addresses in DC.
Hawaii: No magazines over 10 rounds that are compatible with any pistol (to include magazines compatible with both a pistol and rifle) will be shipped to customers with shipping addresses in HI.
Maryland: No magazines over 10 rounds will be shipped to customers with shipping addresses in MD.
Massachusetts: No magazines over 5 shotgun shells and over 10 rounds for Rifles & Pistols will be shipped to customers with shipping addresses in MA.
New Jersey: No magazines over 10 rounds will be shipped to customers with shipping addresses in NJ.
New York: No magazines over 10 rounds will be shipped to customers with shipping addresses in NY.
Rhode Island: No magazines over 10 rounds will be shipped to customers with shipping addresses in RI.
Vermont: No magazines over 10 rounds for Rifles and over 15 rounds for Pistols will be shipped to customers with shipping addresses in VT.
Military APO/FPO: Due to shipping restrictions, TAM is not able to ship to APO/FPO addresses. If you would like to receive our products we can ship to a stateside military base (or other address) that is not an APO/FPO address.
The above chart lists state restrictions currently known to TAM on the sale of magazines. TAM has carefully researched this list but does not offer legal advise or make any guarantee to the accuracy of this list. It is the responsibility of the buyer to research and obey all applicable local, state, and federal laws in regard to the possession, use, and sale of any magazine purchased from TAM.