How can I contact you
Please send inquiries to smile@gabetam.com.
When and how can I expect my order
We’re staying in touch with our fulfillment partners about fulfillment and shipping delays.
● Vinyl stickers & skins: 2-5 business days
● Phone cases: 5-7 business days
● Apparel products: 2-7 business days
● Printed accessories: 2-5 business days
● Holsters: 4-6 weeks
● Preorders: 4-6 weeks
● Dropship partners (Savior Equipment, Standard Co, etc): .5-2 weeks
● Dropship Int’l: 1-3 weeks
Dropshipped items from partners such as Savior Equipment, Standard Co USA, and others are fulfilled by their warehouses. Multiple items from these partners may ship in multiple packages. Once they have completed your order, tracking is forwarded to TAM. Please allow time for communication between partnerships.
Fulfillment time does not include shipping. We have no control or estimate over shipping times.
Vinyls and skins do not come individually wrapped. Stickers, cases, and apparel fulfilled by our partners will be wrapped or cased by their preferred methods. Partners fulfilling accessories, bags, and other miscellaneous items will be boxed by their preferred methods. Custom products will be opened by us to laser/engrave, but will be in new condition.
Return Policy
Returns for vinyl stickers, patches, and certain accessories are accepted for a refund of the cost of the product if they are still in resalable condition within 14 days. You will be responsible for the cost of return shipping and the refund excludes the cost of the original shipping.
Exchanges for a different size are accepted for apparel and wearables within 14 days if the product is unopened and in resalable condition. You will be responsible for the cost of shipping the original product back and the refund excludes the cost of the original shipping, plus the additional shipping charge of sending the new size to you. Any custom made apparel are exempt from exchanges or returns.
Returns for defects are allowed up to 14 days.
We do not refund orders for buyer’s remorse or change of mind.
Savior Equipment Return Policy
Savior Equipment offers a 90-day return policy on all orders. If 90 days have gone by since your website order, we unfortunately cannot accept returns or process refunds outside of this time period.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once the item has passed inspection, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Returns due to:
Purchasing the wrong size or color
Buyers remorse or no longer needing the item
will result in a $15 restocking fee. Shipping fees will not be refunded.
Tam exclusive Savior Equipment items, such as Tamography™ print bags, cases, and accessories have a life time warranty. Returns are accepted for a refund of the cost of the product if they are still in resalable condition within 14 days. You will be responsible for the cost of return shipping and the refund excludes the cost of the original shipping.
Wrong Address/Undeliverables
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you. Should you choose to cancel your order, a refund will be processed for the items minus the original shipping fee. No response to our emails will result in a donation to charity after 2 weeks. No follow up to a returned package will result in a donation to charity after 2 weeks. Once a donation has been made, the order is considered fulfilled.
International
Orders shipped outside of the United States of America risk being tampered with or seized by customs and couriers. Any lost items due to the shipper is not our responsibility. Savior Equipment does not ship product outside of the USA, but has allowed us to facilitate international orders. Any orders lost or returned will not be refunded due to these risks. Savior Equipment will not accept refund requests for international orders. Returned packages can attempt to be sent again at the buyers expense of a new shipping label, or can be forfeited to be donated to a charitable organization.
Customs reports will be filled as accurately as possible, prices will not be adjusted to save any fees for the customer.
Faulty, Incorrect, Damaged, Lost
We are deeply sorry for the inconvenience. We vow to ensure our customers a high quality retail experience. If you find a problem with your order, please contact us. Include details about the order and the nature of the problem and we will do our best to resolve the issue as soon as possible.
Any lost items due to the shipper is not our responsibility. The moment a tracking number has been created and provided, the courier must be contacted for resolution. Please file a claim through USPS/UPS with the tracking provided to you.
Magazine Mailing Restrictions
Any orders placed for magazines that are not legal in your state will immediately be refunded and restocked and may be subject to a restocking fee equal to the shipping price.
*LE/Military: Duty use items are exempt from restrictions with proper verification.
California: No magazines over 10 rounds will be shipped to customers with shipping addresses in CA except to law enforcement or customers with high capacity magazine permit. Due to passage of Law CA AB48 we are no longer selling any magazine repair kits as of 12/07/2013.
Chicago and other counties within IL: No magazines over the below capacities will be shipped to customers with shipping addresses in the following areas.
- Aurora, Illinois: maximum capacity of 15 rounds
- Cook County, Illinois: maximum capacity of 10 rounds
- Chicago, Illinois: maximum capacity of 10 rounds
Colorado: No magazines over 15 rounds will be shipped to customers with shipping addresses in CO.
Connecticut: No magazines over 10 rounds will be shipped to customers with shipping addresses in CT. As of 10/1/13 in order to comply with CT Senate Bill No. 1160 magazines holding 10 rounds or less can only be purchased if buyer provides a copy of driver’s license and ONE of the following: state handgun carry permit, long gun certificate, or ammunition certificate.
District of Columbia: No magazines over 10 rounds capacity will be shipped to customers with shipping addresses in DC.
Hawaii: No magazines over 10 rounds that are compatible with any pistol (to include magazines compatible with both a pistol and rifle) will be shipped to customers with shipping addresses in HI.
Maryland: No magazines over 10 rounds will be shipped to customers with shipping addresses in MD.
Massachusetts: No magazines over 5 shotgun shells and over 10 rounds for Rifles & Pistols will be shipped to customers with shipping addresses in MA.
New Jersey: No magazines over 10 rounds will be shipped to customers with shipping addresses in NJ.
New York: No magazines over 10 rounds will be shipped to customers with shipping addresses in NY.
Rhode Island: No magazines over 10 rounds will be shipped to customers with shipping addresses in RI.
Vermont: No magazines over 10 rounds for Rifles and over 15 rounds for Pistols will be shipped to customers with shipping addresses in VT.
Military APO/FPO: Due to shipping restrictions, TAM is not able to ship to APO/FPO addresses. If you would like to receive our products we can ship to a stateside military base (or other address) that is not an APO/FPO address.
The above chart lists state restrictions currently known to TAM on the sale of magazines. TAM has carefully researched this list but does not offer legal advise or make any guarantee to the accuracy of this list. It is the responsibility of the buyer to research and obey all applicable local, state, and federal laws in regard to the possession, use, and sale of any magazine purchased from TAM.